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LEARN Tutoring & Online Class FAQ

Due to technical issues, online learning services will be offered using Zoom until further notice. This page contains some handy information about our online classroom platform, Zoom.

If you are having problems connecting, please read this page BEFORE calling our support line at 1-877-647-6060, ext. 1412.

LEARN Zoom Participant Guide

This PDF guide provides basic information to help you connect to online classes and/or tutoring sessions. Download

For more details, please read the information below or visit the Zoom support site

General Questions (Zoom)

A few links to help you out: 

Zoom is supported for Windows, Mac, iPad, Android and Linux. At this time, Chromebook support is limited (see below).

Download desktop app for ZOOM - Go to page

From Zoom: "Participants who are unable to install the Zoom client on their computer or the Zoom app on their mobile device can join a meeting or webinar through their web browser. The Zoom web client offers limited functionality. Read more about the Web Client." For an optimal experience, we recommend using Google Chrome.

Help on joining meetings - Configuring Audio & Video - Sharing screen -  Go to page

Things to note

•     Make sure mic is connected to your machine before connecting to Zoom

•     Annotation tools (as well as some other features) are NOT supported on Chromebooks or via the web client. In order to use annotation, you will have to download and use the Zoom client.

Updated: March 15, 2019, 11:02 a.m.

If these solutions do not solve your problem, please call our support number toll free: 1-877-647-6060